The Protection of Personal Information

Last updated: October 2026

Etosha Products (“Etosha”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit the Etosha Products website, contact us, communicate with us, or otherwise interact with Etosha Products.

We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal information we may collect

The personal information we collect will depend on how you interact with Etosha Products.

We may collect information such as:

  • Your name and surname;
  • Company or organisation name, where applicable;
  • Telephone or mobile number;
  • Email address;
  • Information submitted through an enquiry or contact form;
  • Details of correspondence or communications with us;
  • Information relating to enquiries about our products;
  • Technical information relating to your use of our website, such as your IP address, browser type, device information and pages visited; and
  • Any other personal information that you voluntarily provide to us.

Where possible, we will indicate which information is required and which information is optional.

We endeavour to collect only the personal information that is reasonably necessary for the purpose for which it is being collected.

2. How we collect personal information

We may collect personal information directly from you when you:

  • Contact Etosha Products;
  • Submit an enquiry through our website;
  • Communicate with us by telephone, email or other electronic means;
  • Request information about one of our products;
  • Subscribe to marketing or promotional communications, where such facilities are offered; or
  • Otherwise voluntarily provide information to us.

Certain technical information may also be collected automatically when you use our website, including through cookies and similar technologies.

3. How we use your personal information

Etosha Products will process your personal information only where there is a lawful basis for doing so and for purposes that are relevant to our business activities.

We may use your personal information to:

  • Respond to enquiries and requests;
  • Provide information about Etosha Products and our products;
  • Communicate with customers, suppliers, distributors and other business contacts;
  • Process and administer business-related enquiries;
  • Maintain appropriate business and administrative records;
  • Improve our website, products and customer experience;
  • Conduct research, statistical analysis or customer satisfaction activities;
  • Detect and prevent fraud, unlawful activity or misuse of our website;
  • Protect our legal rights and interests;
  • Comply with applicable laws, regulations and legal obligations; and
  • Communicate marketing or promotional information where permitted by law and, where required, with your consent.

We will not use personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.

4. Marketing communications

Where you have consented to receive marketing communications from Etosha Products, or where we are otherwise permitted by law to communicate with you, we may send you information about our products, promotions or other relevant news.

You may opt out of receiving direct marketing communications at any time by using the unsubscribe facility provided in the communication, where available, or by contacting us.

Opting out of marketing communications will not prevent us from communicating with you where the communication is necessary for an existing business relationship, enquiry or legal purpose.

5. Cookies and website information

The Etosha Products website may use cookies and similar technologies to improve the operation and performance of the website and to understand how visitors use it.

Cookies are small data files stored on your device when you visit certain websites.

Depending on the technologies used on our website, cookies may be used to:

  • Enable the website to function correctly;
  • Remember certain preferences;
  • Understand website traffic and visitor behaviour;
  • Analyse website performance; and
  • Improve the website and user experience.

You may be able to disable or restrict cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Where required by applicable law, consent will be obtained before non-essential cookies are placed on your device.

6. Disclosure of personal information

Etosha Products does not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary for legitimate business purposes, including service providers that assist us with functions such as:

  • Website hosting and maintenance;
  • Information technology and data storage;
  • Email and communications;
  • Marketing and website analytics;
  • Professional and advisory services; and
  • Other services necessary for the operation of our business.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality, privacy and security safeguards are in place.

We may also disclose personal information where:

  • We are required or permitted to do so by law;
  • Disclosure is required pursuant to a court order or lawful request from a regulatory or government authority;
  • It is necessary to protect the rights, property or legitimate interests of Etosha Products or another person; or
  • It is reasonably necessary for the prevention or investigation of fraud, unlawful activity or security incidents.

7. Information security

Etosha Products takes reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, interference, alteration, disclosure or destruction.

Our safeguards may include appropriate controls relating to:

  • Physical security;
  • Computer and network security;
  • Access to personal information;
  • Secure communications;
  • Password and access management;
  • Data storage and backups;
  • Third-party service providers;
  • Retention and secure disposal of information; and
  • Identification and management of security incidents.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take appropriate action in accordance with POPIA and other applicable legal requirements.

8. Retention of personal information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, or for as long as required or permitted by law.

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or otherwise securely dispose of it, subject to any legal or legitimate record-retention requirements.

9. Transfer of personal information

Some of the service providers or technology platforms used by Etosha Products may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with the requirements of POPIA and that an appropriate level of protection is provided.

10. Your rights

Subject to applicable law, you have rights in relation to your personal information.

These may include the right to:

  • Ask whether we hold personal information about you;
  • Request access to personal information we hold about you;
  • Request that inaccurate, incomplete or outdated information be corrected;
  • Request deletion or destruction of personal information where permitted by law;
  • Object to certain processing of your personal information;
  • Withdraw consent where processing is based on your consent;
  • Object to direct marketing communications; and
  • Lodge a complaint with the Information Regulator of South Africa.

We may need to verify your identity before processing a request relating to your personal information.

Certain requests may also be subject to limitations or procedures prescribed by POPIA, the Promotion of Access to Information Act (“PAIA”) or other applicable legislation.

11. Children’s personal information

The Etosha Products website and our products are not intended to collect personal information directly from children.

We do not knowingly collect or process children’s personal information through this website without the consent or authorisation required by law.

If we become aware that children’s personal information has been collected in circumstances where appropriate authorisation was required but not obtained, we will take reasonable steps to address the matter.

12. Links to third-party websites

Our website may contain links to websites operated by third parties.

Etosha Products is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

13. Changes to this Privacy Policy

Etosha Products may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.

The latest version will be published on our website, together with the date on which it was last updated.

We encourage visitors to review this Privacy Policy periodically.

14. Contact us

If you have questions regarding this Privacy Policy, wish to exercise any of your rights regarding your personal information, or wish to raise a privacy-related concern, please contact Etosha Products using the contact details provided on our website.

Privacy-related enquiries may also be directed to the Information Officer of Etosha Products.

Etosha Products
Website: www.etoshaproducts.co.za

15. Information Regulator

If you believe that your personal information has been processed in contravention of POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa).

Further information about POPIA, data subject rights and the complaints process is available from the Information Regulator.